Contact Us
We are here to help. If you have a question about using our tool, noticed something not working right, or just want to share a suggestion, we would love to hear from you.
At DownloadVideoTikTok, we value user feedback. Every message we get helps us improve this platform for everyone.
How to reach us
The best way to get in touch is by sending us an email. We read every message and aim to reply within 24 to 48 hours on working days.
support@downloadvideotiktok.online
For all inquiries, technical issues, suggestions, or general questions.
Response time
24 – 48 hours
We reply on working days. Weekend messages may take slightly longer.
What you can contact us about
We are happy to help with many topics. Here are some common reasons people reach out to us:
– The download tool is not working or shows an error
– A video is downloading in the wrong format or quality
– You have a suggestion for a new feature or improvement
– You found a broken link or bug on the website
– You have a question about our Privacy Policy or Terms and Conditions
– You want to report content or raise a copyright concern
– You are interested in collaborating or have a business inquiry
Before you write to us
Many common questions are already answered on our website. If you have trouble downloading a video, these steps usually fix the problem:
– Make sure the TikTok video is public, not private or restricted
– Double-check that you copied the full video link, not just the username or page URL
– Try refreshing the page and pasting the link again
– If you are on iPhone, use the Safari browser for the best experience
– Clear your browser cache and try again if the tool seems slow
If you want audio downloads, visit our TikTok MP3 downloader. For saving stories, check our TikTok stories downloader page.
Copyright and content removal requests
We respect intellectual property rights. If you are a content creator and think your work is being misused through our platform, please contact us at the email above with the subject line “Copyright Concern.” Include a link to the content in question and a brief description of the issue.
We will review your message promptly and take the right action according to our Terms and Conditions and Privacy Policy.
We appreciate your feedback
This platform exists because of users like you. If there’s something we can improve, whether it’s speed, design, or a feature you wish we had, please let us know. We read every message and use your input to make the tool better.
Thank you for using DownloadVideoTikTok. We hope our tool saves you time every day. You can also learn more about who we are on our About Us page.